Property Management Services and Building Contractors - Bristol
Honeyfield Property Services Bristol was formed in 2007 and is based in Bedminster, Bristol. Their client-base ranges from blue chip companies, to local councils, commercial businesses, rail and transportation companies, and more.
After an initial Google Search found us, an initial enquiry was made to discuss a website upgrade, unbundling their domain name and website from BT, and to ask if we could take a look at their existing IT systems to see what we would recommend be done to improve performance and reliability. At this stage they had 5 PCs networked using 54G wireless through a stock BT router with a 7 year-old consumer desktop machine acting as a data repository, without an adequate backup.
After performing a full audit of their internal systems we proposed the following work package.
They have now signed up to a 12 month Service Level Agreement (SLA) to provide ongoing application and hardware support as required.
We also perform regular and scheduled maintenance tasks to ensure the system remains running securely and effectively which is assisted by a Remote Managed Services (RMS) tool that monitors their systems and alerts if any key hardware or software issues are flagged.
We also provide ongoing helpdesk support to their staff on site using telephone and remote desktop support.
The system has now also been configured to allow remote access and working via Virtual Private Network (VPN). This includes access to all key files and their accounting package.
Most recently, to allow stricter file restrictions and access rights, and to improve system administration, a workgroup to Microsoft Windows Server 2008 R2 domain with active directory migration has been undertaken successfully. HPS are now able to rent desk space at their main site safely with proper security in place.