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Honeyfield Property Services

Property Management Services and Building Contractors - Bristol

Honeyfield Property Services Bristol was formed in 2007 and is based in Bedminster, Bristol. Their client-base ranges from blue chip companies, to local councils, commercial businesses, rail and transportation companies, and more.

URL: www.hpsbristol.co.uk


Initial Contact:

After an initial Google Search found us, an initial enquiry was made to discuss a website upgrade, unbundling their domain name and website from BT, and to ask if we could take a look at their existing IT systems to see what we would recommend be done to improve performance and reliability. At this stage they had 5 PCs networked using 54G wireless through a stock BT router with a 7 year-old consumer desktop machine acting as a data repository, without an adequate backup.

The Solution:

After performing a full audit of their internal systems we proposed the following work package.

Website Project:

  1. Unbundling of domain ownership and DNS/Nameserver/Hosting control from BT to an independent provider managed by Computer Geeks.
  2. A website modernisation project to replace the old placeholder site with a modern, media-rich and feature-packed web presence.
  3. Migration from BT POP email to Google Apps for IMAP email and calendars.

Infrastructure Upgrade:

  1. A dedicated enterprise level Fujitsu server with RAID, Hybrid-cloud backup solution and UPS
  2. Wired gigabit LAN (Netgear 16 port switch and Draytek 2830N Router)
  3. Networking points installed and a network cabinet added to house the new server and networking equipment (installed by the client)
  4. Migration of their accounting data from the old system to the new system, along with an upgrade from v2 to v3 of the software
  5. Application support throughout the rollout and to cover teething problems

Additional Work:

They have now signed up to a 12 month Service Level Agreement (SLA) to provide ongoing application and hardware support as required.

We also perform regular and scheduled maintenance tasks to ensure the system remains running securely and effectively which is assisted by a Remote Managed Services (RMS) tool that monitors their systems and alerts if any key hardware or software issues are flagged.

We also provide ongoing helpdesk support to their staff on site using telephone and remote desktop support.

The system has now also been configured to allow remote access and working via Virtual Private Network (VPN). This includes access to all key files and their accounting package.

Most recently, to allow stricter file restrictions and access rights, and to improve system administration, a workgroup to Microsoft Windows Server 2008 R2 domain with active directory migration has been undertaken successfully. HPS are now able to rent desk space at their main site safely with proper security in place.

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